Faq's

Most frequent questions and answers

Can I change or cancel my order?

Thanks for choosing Skv. As soon as your order is placed, our shipping team gets to work to ship your product to you as quickly as possible. As a result, there isn’t a delay that allows us time to change orders once they’re submitted.

If there’s an error in your order and you need to cancel it, head over to the contact page and let us know. Be sure to include your order number (found in your order confirmation email), and use the description box to let us know the details of your request.

If we are unable to catch your cancellation request before your order ships, eligible orders can be returned within 30 days of the purchase date provided they are unused and in the original packaging. Please review our Returns Policy for more information and to initiate a return.

Pro Program orders are not eligible for return at this time. 

Where is my order?

We work hard to ship orders promptly. All orders ship from our Colorado fulfillment hub. You can check or track your order status with the tracking number once your purchase is complete. 

What if the product I want is unavailable?

Product inventory may vary occasionally. If the product you want is not in stock, be patient. We re-stock our inventory frequently and stay consistent with our styles. So need to worry about missing out on a product you like. 

How do I redeem a discount code?

You can redeem discounts, warranty, and promotional codes on your shopping cart page. In the cart, click “Have a coupon” click here, and enter your code. Be sure to hit “Apply” before continuing to checkout!

How do I contact customer service?

If you need to contact us about an order, warranty issue, Pro Program question, or other reason, please use the contact page and submit your request. 

What is Skv's return policy?

We want you to be happy with your Skv purchase. We accept product returns for full-price online orders within 30 days of the purchase date provided products are unused and in the original packaging. Pro Program orders are not eligible for return at this time.

 

What is Polarization?

Polarized lenses are like noise-canceling headphones for your eyes. They filter out glare from horizontal surfaces like snow, water, and asphalt to increase depth perception, visual acuity, and reduce eye fatigue.

Shipping Information

Our Distribution Center works hard to process and ship orders in 1-3 business days for in-stock merchandise. Sometimes during busier times of the year, it could take longer, please refer to the in-cart site messaging for any potential shipping delays.

We are happy to offer free standard shipping in the continental US for full-price orders of $50 or more. We are unable to provide free shipping to Pro Program member orders at this time. Please refer to the cart for the exact shipping costs per shipping method. 

*Shipping to Alaska & Hawaii may take longer.

Return Policy

We want you to be happy with your purchase from smithoptics.com. If you have any questions or concerns about your order, please reach out using our contact page.

Should you need to return a product, we accept returns for full-price online orders from smithoptics.com within 30 days of the purchase date. The product must be unused and in the original packaging.

Pro Program

Our pro program is designed for elite amateur athletes at this time. The program is always under review, and qualification is dependent on qualification. 

Membership in our pro program is not guaranteed, regardless of past affiliations with Skv or other connections. We require that you upload proof of your qualifications, including a short athletic bio and photos. Pro program status is valid for one year and requires annual recertification through a new application.

Pro Program Rules
1. Pro purchase is for personal use only. You may not purchase products for friends, family, or co-workers. Skv reserves the right to revoke membership at any time if it appears that a member is abusing pro program benefits
2. Pro purchase is limited to a total value of $750 MSRP per year. Violation of this limit will result in removal from the program.
3. Be discreet about your pro discount. Do not share, discuss, or advertise your pro affiliation.
4. If people ask about your Skv products, please refer interested customers to our e-store at skvsport.com
5. Products purchased from Skv using your pro program benefits are not eligible for returns, exchanges, or credit at this time.
6. Pro program pricing, up to 50% off full-price, appears next to the MSRP for eligible products.
7. Unless otherwise stated, pro orders are not eligible for free shipping offers.
8. Pro account information is not be shared. Pro orders must be for personal use only. Violation of this will result in removal from the program.
9. Subscription to Skv Pro emails is a requirement of membership.
10. Specific products may be excluded from discounts, and the pro discount may vary based on product and category.

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